Start here
Client onboarding, guided discovery and solution
Eight discovery questions, sixteen flaggable gaps, and a live-built recommendation across three phases: quick wins, the system, then scale. Every recommended piece opens a worked sample.
Tools
Open a tool and start using it; nothing leaves your browser. The playbook each one comes from explains why it is shaped the way it is, so read that only if you want the reasoning. Prefer paper? Every tool has a blank PDF.
They are built to a deliberate standard, taken from the research on why checklists get used in practice rather than filed. The ones that get adopted are short, they fit the existing flow of work, and they cover only the steps that are genuinely costly to skip.
A guided diagnostic for the post-signature gap: the client signs, gets excited, and starts sending tasks before you have the context to handle them. Walk the eight discovery questions with a client or your own team, flag the gaps that ring true, and it assembles a phased solution set live, each piece with a ready-to-use sample. It routes to the ten companion builder tools below; every tool is white-label (set your own firm name and logo) and generates a finished, downloadable deliverable. The true story behind this toolkit, built live in a hiring test, is written up as The Working Version playbook.
Start here
Eight discovery questions, sixteen flaggable gaps, and a live-built recommendation across three phases: quick wins, the system, then scale. Every recommended piece opens a worked sample.
Intake
Capture the full client picture at signing (company, financials, retail, goals) and generate a clean, shareable client brief.
Welcome
A warm, structured welcome that sets expectations the moment they sign, so excitement flows into onboarding, not a pile of early tasks.
Routing
Make it clear who owns what, with add-and-remove rows and role columns, so client requests route correctly instead of piling on one person.
Early win
Turn onboarding into an early, visible win: a 30/60/90 plan with a goal, owner, and success metric per phase.
Norms
Set response-time norms and one intake channel, so nothing reads as a fire drill and every request has a lane.
Access
Request every login and data source in one structured pass, with the access level and who grants it, instead of fifteen back-and-forth emails.
Process
A documented, repeatable onboarding process plus the internal handoff checklist, so it survives any one person being busy.
Cadence
Stay close in the first month: Day 1 / 7 / 30 touchpoints and a short pulse survey that catches friction early.
Kickoff
A focused kickoff for alignment, not discovery, with what is in scope and out of scope written down and agreed.
Tailoring
Tune the intake emphasis and first deliverable per engagement type, so a diligence client is not onboarded like a fractional-exec client.
The project management shelf: charter and kickoff to start it, RAID log, risk register, RACI, and status report to run it, decision log and stakeholder map to keep it honest, pre-mortem and closure to bracket it. Each opens with a worked example one click away.
Kickoff
Prepare, run the meeting, follow up within 48 hours. Every item has an owner, and the printout is the kickoff summary you send.
Control
Risks, assumptions, issues, and dependencies on one page, each with an ID, an owner, and a status. The working document of a running project.
Ownership
Tasks down the side, roles across the top, one Accountable per row. The letters color themselves as you set them.
Reporting
Red, Amber, Green health for schedule, budget, scope, and risk, plus the decisions you need from the reader. One page, on a cadence.
People
Rate each stakeholder on power and interest and the sheet answers with the engagement strategy for their quadrant.
Authority
Why the project exists, what done means, what is explicitly out of scope, milestones, and the sign-off that gives the plan teeth. One page.
Memory
What was decided, by whom, why, and what was rejected, so month-three arguments take one minute instead of one meeting.
Control
Score likelihood times impact and the sheet computes and colors the result. Every risk keeps an owner and a response.
Foresight
Imagine the project already failed, list why, vote on the causes, and leave with owned preventive actions. The forward-looking twin of the retro sheet.
Endings
Verify deliverables, compare plan to actual, capture lessons specific enough to reuse, and end the project on purpose.
Tools for the operating rhythm: what people committed to, what a meeting is for, what good looks like, and what you are aiming at this quarter.
Meetings
A rolling document, one per person. Their items are discussed first, which is what stops it becoming a status meeting.
Accountability
Two or three lines per person, read aloud in ninety seconds. The last column is the mechanism: three weeks open forces a decision.
Meetings
Filled in before the invitation goes out. If you cannot write the question it answers, the meeting is quicker to cancel than to complete.
Team improvement
Four questions in order, starting with what went well. Produces one change with an owner and a date. Not five.
Standards
Three or four things a colleague could verify without asking anybody. Built by sorting ten real examples, not by writing from scratch.
Goals
Three goals a quarter, each with a starting point as well as a target, and a line naming what you will not trade to hit it.
Tools for the part of managing that is about people rather than work: capability, feedback, quarterly conversations, and whether anyone says the difficult thing.
Capability
People down the side, the work across the top, four levels in each cell. Read by column to find the things only one person can do.
Feedback
Four sentences written before you speak. Writing the observable forces you to notice when all you have is an inference.
Performance
Both sides write three or four lines during the conversation. Four of these assemble into the annual review automatically.
Team culture
Mark only unprompted contributions across three meetings. It will tell you more about your team than a survey would.
Management
Understand and change almost nothing for a month, install three basics, then start producing through other people.
Tools you can use without anybody's permission, whether or not your employer runs any of this.
Workload
What you are committed to, in hours, against what you actually have. Turns a feeling about being stretched into a number you can discuss.
Career
Two minutes a fortnight, kept privately. The last column is what makes it evidence rather than a diary.
Starting a job
The questions to ask in week one, and what to have done by day fourteen, thirty, sixty and ninety.
Skills
One sub-skill, attached to a task that already happens weekly. Ten minutes a week, and expect the first fortnight to be worse.